Your professional account
Who can purchase from Syntech?
Syntech serves licensed medical professionals. A member of our team must approve your account before you can sign in, view prices or order.
What do I need when registering?
Provide your contact and practice details, together with a medical license copy or professional information that can be checked in an official public government register. Read and accept the linked policies on the registration form.
Can I use my account before approval?
No. Pending or denied applications cannot sign in or access ordering. We email the application decision. Contact office@syntechsolutions.net if you need to correct your details.
What happens if my professional license changes?
Tell support promptly. Your license must remain valid and in good standing at shipment. We may cancel the order and refund amounts processed if this condition is not met, as described in the Terms of business.
Products, prices & orders
Why choose Syntech for my practice?
Use one professional account to browse our selected catalog, request product documentation, enquire about training and access eligible member benefits. Our support team reviews each order before payment arrangements are confirmed.
Where can I check product information and provenance?
Match the exact name, formulation, size and pack quantity to the manufacturer’s documentation. Request any missing details before ordering. Keep batch and expiry information at receipt. The product library explains the key checks.
How do I change between USD and EUR?
After signing in, choose USD or EUR in the currency control beside search, cart and My account. Prices update automatically when you select a currency. Save a default under My account → Account details → Currency preference. An existing order keeps its recorded currency and total.
When and how do I pay?
Submit your order for support review. After confirming the items and final total, support emails a secure payment link. The methods available are shown through that payment service. Never send card details by email.
Are tax details required and are taxes included?
Enter accurate billing and business details, including your tax or VAT number where applicable. Check the tax lines and final quotation for your order; treatment depends on the transaction and destination. Import charges may be payable separately under the shipping terms.
Is there a minimum quantity or a bulk discount?
Select the available quantity on the product page. For a larger requirement, contact support with the product, pack size and quantity. Any special terms must be confirmed for your order; a bulk discount is not automatically applied.
Can I change an order after submitting it?
Contact support with the order number before paying. Wait for the revised confirmation and payment instructions if the products, currency or delivery details change.
Shipping & returns
Which destinations do you serve?
Supply is checked for the exact products and delivery destination. Ask support about your country before ordering. Account approval alone does not mean every product can be delivered everywhere.
How much is delivery and how long will it take?
Standard delivery charges are calculated and included in your checkout total before you submit the order. See the Shipping & returns policy for destination rates and free-delivery thresholds. Timing depends on stock, destination and the carrier. Use the tracking information provided for a dispatched order.
What should I do if an item arrives damaged or incorrect?
Contact support promptly with the order reference, photographs of the packaging and relevant batch details. Keep the packaging and do not use an item whose condition is in doubt. Obtain written return instructions under the Shipping & returns policy.
Learning & member benefits
Are loyalty and cashback separate rewards?
Loyalty is the overall member program. Cashback is its points-based store-credit benefit; the same purchase does not earn two separate balances.
When do I earn cashback?
Completed eligible purchases earn one point per whole €1 equivalent on EUR or USD orders of eligible net product spend. Every 100 points represents €1 in credit or its USD equivalent. USD purchases use the order’s saved rate. Pending, unpaid or cancelled orders do not earn completed-order cashback. See the program terms for exclusions, refunds and redemption.
Where is my referral code and how does it work?
Sign in to your approved account and open My account → Cashback & referrals. A new applicant enters your code during registration. Once approved, both eligible accounts receive the 10% referral benefit for 30 days. Additional qualifying referrals extend the benefit period. Referral terms apply.
How can I ask about training or professional support?
Send your role, experience and learning goals through our training enquiry, or use Medical advice & information for product documentation and support. Any provider, session and fee are confirmed separately.
Have another question?
Include your account or order reference so our team can help.